10,000ft (Smartsheet): presentation, uses and limits in 2026

10,000ft is mainly used by medium-sized to large teams in the creative agency, consulting, architecture and software development sectors. Its core use is based on project portfolio-wide human resources planning, enabling managers to visualize at a glance who is available, on which project, and at what percentage of capacity. This consolidated view facilitates rapid allocation decisions and limits the risk of teams being overloaded or under-utilized.

The tool is particularly relevant in contexts where several projects are running simultaneously and require fine coordination of availabilities. Teams operating in agency or project management mode appreciate the ability to forecast recruitment needs and analyze profitability on a project-by-project basis. Real-time tracking and planned/actual comparison functionalities enhance the accuracy of performance reports.

Among the limitations observed, the learning curve can slow down adoption in teams unfamiliar with resource management tools. View customization remains less flexible than in some competitors, and dependence on the Smartsheet ecosystem can pose constraints for organizations not using this suite. The interface, while functional, is sometimes deemed less intuitive for non-technical profiles.

10,000ft is primarily aimed at users with experience in project management or team coordination. Getting to grips with it requires an understanding of the concepts of capacity, utilization rates and scheduling by role, which makes it less immediate for novice profiles with no background in resource management. Initial training or coaching is generally recommended to take full advantage of the features available.

Elements nevertheless facilitate a gradual build-up of competence:

• Visual interface with clear planning bars and intuitive color coding.
• Detailed official documentation available via the Smartsheet help center.
• Preconfigured project templates to get started quickly.
• Customer support accessible according to subscribed plan.
• Native integration with Smartsheet for teams already familiar with this platform.

10,000ft is now marketed under the name Smartsheet Resource Management and is offered as an add-on or complementary module to the Smartsheet platform. Pricing depends on the Smartsheet plan subscribed to and the number of users managed.

Resource Management package (formerly 10,000ft): from $29 per user per month (annual billing). This package includes resource planning, time tracking, project management and basic team utilization reports. It is aimed at professional services teams, agencies and consultancies managing several projects simultaneously.

• Multi-project capacity planning
• Real vs. planned time tracking
• Project performance dashboards
• Resource utilization reporting

Enterprise package: quoted pricing, aimed at large organizations with advanced needs for compliance, security, custom integrations and access management. It includes dedicated support, SSO options, enhanced administrator controls and deep integration with the Smartsheet ecosystem.

• Advanced SSO and access controls
• Customized SLAs
• Extensive API integrations
• Priority support and dedicated Customer Success Manager

Exact pricing and terms of access are available directly on the official Smartsheet pricing page. No free plans are offered, but a trial version can be made available on request.

Real-time resource planning: 10,000ft provides a centralized view of each team member's availability across the entire project portfolio. Managers can assign resources to specific projects, adjust allocations according to priorities, and view upcoming overloads or under-utilizations. This functionality supports:

• Assignment by role, skill or individual.
• Viewing availability over customizable ranges (week, month, quarter).
• Managing resource conflicts between competing projects.

Time tracking and planned/actual comparison: team members can enter their hours directly into the tool, enabling managers to constantly compare planned time with time actually spent on each project. This tracking feeds automatic reports on profitability, utilization rate and load variance, facilitating budget arbitrages and schedule revisions during the course of a project.

Beyond the basic functionality, 10,000ft offers advanced capabilities for teams with advanced reporting and integration needs. Customizable dashboards track key indicators such as budget consumed, billing rate or overall portfolio progress. The tool integrates natively with Smartsheet, making it easy to synchronize planning data with existing spreadsheets, automations and workflows.

Main advanced capabilities include:

• API REST to connect 10,000ft to third-party systems (ERP, CRM, BI tools).
• Native integrations with Smartsheet, Slack, Jira and other productivity tools.
• Profitability reports by project, customer or team.
• Role and permissions management to control access according to profile (administrator, project manager, team member).
• Planning scenarios allowing alternative allocations to be simulated before validation.